FAQ

- At Kianda Shopping, our partners can pay via Multicaixa Referral and PayPal and still find the best commission rates in the market. - Deliveries throughout the country and abroad, through our logistics partners, with the option for the client to pick up their products directly at the nearest store and track their deliveries in real time. - We invest in marketing and advertising so that your store and your products are always in evidence. - Manager available 24 hours a day for support

R: To sell your products at Kiandashopping you have to: - Create a Store at Kiandashopping - Accept the Kiandashopping Terms and Conditions - Add products and start selling

R: It's simple. Just go to: www.kiandashopping.com. Make a pre-registration Soon after, we will contact you to help you register your store and add your products. Ready and good sales.

R: The Kiandashopping Terms and Conditions are a set of rules defining the rights and duties of partners in Kiandashopping as well as the rights and duties of Kiandashopping toward its partners. The contractual relationship between Kiandashopping and the partner is formalized by acceptance of the Terms and Conditions

R: Because after adding your products, they must be approved by Kiandashopping We do this to ensure that all products placed on the platform respect Kiandashopping's rules and to mitigate the risk of fraud

R: The processing is automatic.

R: Kiandashopping automatically sends an email to the partner informing that there has been an order. And you can also validate in the backofice of your store on the kiandashopping platform

R: You should prepare the purchased product(s) and wait until the logistics company or the customer comes to pick up the product.

R: No. The products stay with the partners, and only leave the store when there is a purchase.

R: Kianda Shopping has partnered with logistics companies that are nationally and internationally recognized for their quality and agility in service delivery. These are: DHL, Angola Post Office and Skynet

R: When you deliver your product in perfect condition the responsibility for everything that happens during the journey to the customer is entirely the responsibility of the logistics company or the customer if you do not use one of the logistics companies provided by Kianda Shopping.

R: Customers pay Kiandashopping and we transfer to the partners within 72 hours with the 7% Kianda Shopping commission reduction.

R: In addition to sales in your physical store, your customer network will increase due to the Marketplace. You will be part of the largest network of sellers in Angola and in the world, and the advertising is still our responsibility.

R: No. Kianda Shopping, has a budget directed to advertising, thus helping to conquer new customers, and consequently increasing your chances of selling.

R: Having an internet store is easy, the routine is similar to the one you live in your physical store. You take care of the stock, buy the products, price, control the cashier, and manage promotions. The only differences are: - Your storefront is online and will be available to everyone; - We take care of your advertising, investing in Digital Marketing; - The payment reflects in your account, as soon as you ship the product; - Product delivery is done by Kianda Shopping's logistics partners; - The customer has the possibility to pick up the products in the store

R: Your store management system at Kianda Shopping is simple and easy to use. In addition, you will have a store manager to help you manage your store whenever you need it.

R: Yes, the most up-to-date information and delivery status of your purchase is available under "My Account".

R: Orders are delivered by Angola Post, Skynet, and DHL.

R: No. Once completed, the Order cannot be changed. To purchase another product you must start a new Order.

R: Rest assured that all purchases are guaranteed by Kianda Shopping. If you have any problems with your order, we will solve them for you. Just contact us through one of our available communication channels.

R: You can see this information on the product page, under Product Status.

R: Yes, at Kianda Shopping, besides using the logistics teams, the customer will also have the possibility to pick up the product in the physical store.

R: Yes, as long as you are of legal age, have an identification document and sign the delivery protocol.

R: No

R: Yes, but only before completing the Order on the site. Once finalized, the Purchase can no longer be altered. In case of doubt, contact the CATM (Kianda Shopping Customer Service Center) by phone xxx xxx xxx or by the other means of service available.

R: No. All products purchased in a given Order will be delivered together, to the same address. To send products to two different addresses, you will need to make two different Purchases, at different times.

R: Yes, but only until the finalization of the Site Purchase. To include just click on the plus (+) and to exclude, in the trash can. To change the quantity of products inside the shopping cart you need to put the quantity (in numbers) that you want.

R: Yes, as long as the products indicated therein are still available in stock, it will be possible to retrieve the shopping cart and finalize the Purchase.

R: The deadline is up to 48 hours.

R: In Kianda shopping you can pay for the products by Multicaixa reference and Paypal

R: You may contact the Kianda mall Call Center by phone at 944 090 577 or by the other means of service provided. In this contact, you can request the cancellation of the duplicate payment. Upon review, Kianda Shopping will request the carrier to issue a chargeback, if due.

R: You will be notified within 48 hours and must enter another payment method. Otherwise, the site purchase will be cancelled.

R: This is a service, which consists in the possibility of buying at kiandashopping.co.ao and then picking up your order at the store nearest you.

R: After entering your data, for billing purposes, you should select the "Store Pickup" option.

R: When your order is available for pickup at your selected store, you will receive an e-mail and an SMS (if you have provided these details) confirming that from that moment on you can go to the store to pick up your order.

R: You will have to present proof of order availability - e-mail or SMS confirming availability - and your ID or Taxpayer Card. In the absence of any of these elements, the delivery of the order in question will be refused.

Each and every partner or merchant that does not sell illegal products, obeying the categories established by the platform. Whether they have physical or virtual stores.